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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first step you should take is to press the Help button, which is present on each and every page. A popup will appear. It includes thorough information about all the actions that you can carry out on the page in question. Each pop-up window shows up on the very same page so that you can quickly return to your work.

Video Tutorials

We have a huge assortment of video tutorials clarifying how to use our hosting Control Panel. They're created for those of you who want to see how things are being done instead of just reading articles. In this way, anyone can swiftly become familiar with our Control Panel by merely watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the answer you searching for, check out our extensive FAQ database, which includes questions asked by real people and provides practical solutions. We regulary "revamp" our Frequently Asked Questions section with new entries in order to embrace all the new additions and innovations related to our system.

Ticketing System

If you still can't discover the solution you searching for in the FAQ section either, you can touch base with our great team of tech support engineers available 24/7/365 and ready to help you with any problem. Each support ticket you send will be responded to within 60 minutes (the average ticket response time being approximately 20 mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 254111

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com